Power up your customer satisfaction
Through exclusive utility partnerships with a reach of more than 12 million households across the country, Porch has helped hundreds of thousands of customers have an easier moving process. This best-in-class offering allows you to provide a seamless and satisfying customer experience throughout the entire residential journey.
How Porch Utilities works
Porch provides complimentary concierge services to the customers of our utility partners. Our award-winning 1:1 concierge service will consolidate and manage several aspects of your customer’s moving experience.
Drive awareness and adoption of your important programs and services at key points in the customer lifecycle. Leverage Porch to increase awareness and adoption of your own priority programs and assistance with making the home more efficient.
Porch offers utilities and their customers the industry’s most comprehensive home services solutions and is now the partner of choice for utility companies around the country.
With an impressive NPS score of 76, over 94% of Porch Utilities customers stated they’re happy that their utility provided this service.
Key benefits
Increase customer satisfaction
Drive utility program enrollments
Enhance employee engagement
Generate an ancillary revenue stream
Build your brand equity
Grow shareholder value
Case Study: ComEd
ComEd is the largest electric utility in Illinois, with a busy call center that receives 5 million calls a year. Agents and customers were uninspired by a partner that was supposed to help improve the moving experience.
With Porch’s help, ComEd’s call center boosted its positive customer satisfaction scores from 73% to 91% in less than a year and won two national awards for customer service. As a result of ComEd’s experience, parent company Exelon has expanded the program to BGE and PECO and is in the process of expanding its other operating companies.
What our partners are saying…
“Porch has been one of the best decisions we’ve made to support our customers.”
Nichole Owens
Vice President of Customer Channels at ComEd
